FAQ

We are here to help! Visit our About and Shipping + Returns pages for more info.

Orders

How do I track my order?
A tracking link will be provided in an email upon you parcels dispatch.

What forms of payment are accepted?
We currently accept orders using: visa, mastercard, american express and paypal. 

Can I shop in person?
Kelly attends shows across USA, Australia and NZ, visit kmmcmdraws.com/appearances  for a list of upcoming appearances. Select pieces can be found at Hero Complex Gallery (LA) and Gallery 1988 (LA).

Shipping + Delivery

Where do you ship from?
We are currently shipping orders from Los Angeles, USA.

How long will my order take to dispatch?
We offer a 3-5 business day service from order confirmation.

How long will my order take to ship?
Please refer to our shipping + returns page for more details.

My order hasn't arrived, what do I do?
In the case of late or lost parcels please contact hello@kellymcmahondesign.com.

My order has been damaged in transit, what do I do?
In the case of damaged or defective products please contact hello@kmmcmdraws.com.

Refunds + Exchange

Do you offer exchanges or refunds?
Please refer to our shipping + returns page for more details.

Commissions 

Do you offer custom designs or commissions?
Kelly's illustration portfolio can be found at kmmcmdraws.com. She is available for commercial hire and custom jobs.