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FAQ

We are here to help! Visit our About and Shipping + Returns pages for more info.

Orders

How do I track my order?
Australian orders sent via standard mail can not be tracked.

Australian orders with tracked shipping please visit:
auspost.com.au/mypost/track/

International orders please visit:
ecommerceportal.dhl.com/track/

What forms of payment are accepted?
We currently accept orders using: visa, mastercard, american express and paypal. 

Can I shop in person?
Kelly attends conventions across Australia, NZ and the USA, visit kmmcmdraws.com/appearances  for a list of upcoming apperances.

 

Shipping + Delivery

Where do you ship from?
We are currently shipping orders from Melbourne, Australia.

How long will my order take to dispatch?
We offer a 3-5 business day service from order confirmation.

How long will my order take to ship?
Please refer to our shipping + returns page for more details.

My order hasn't arrived, what do I do?
In the case of late or lost parcels please contact hello@kellymcmahondesign.com.

My order has been damaged in transit, what do I do?
In the case of damaged or defective products please contact hello@kellymcmahondesign.com.

 

Refunds + Exchange

Do you offer exchanges or refunds?
Please refer to our shipping + returns page for more details.

 

Commissions 

Do you offer custom designs or commissions?
Kelly's illustration portfolio can be found at kmmcmdraws.comShe is available for commercial hire and custom jobs.